Guidelines

1. Confidentiality and Privacy

Your privacy is a top priority at VIDA with Denise Ramos. All information shared during coaching sessions is held in strict confidence and will not be disclosed to anyone without your written consent, unless required by law (e.g., risk of harm to self or others).

Client files and notes are stored securely and are only accessible to the coach. Any communication, including emails and digital forms, will be handled with discretion and protected to ensure your trust is respected.

2. Scope of Services

Life coaching services are designed to support personal growth, mindset development, and goal-setting. Coaching does not diagnose or treat mental health conditions and is not a substitute for counseling, psychotherapy, or medical care.

Clients are encouraged to seek appropriate professional help if needed.

3. Payment and Refund Policy

  • Full payment is required at the time of booking or according to the agreed-upon package plan.

  • Accepted payment methods include credit/debit cards, digital payment platforms, or other secure options.

  • All sales are final. No refunds will be issued for coaching sessions, packages, or digital services once purchased.

  • Unused sessions must be used within the validity period of the service plan.

4. Cancellations and Rescheduling

  • Sessions must be canceled or rescheduled with at least 24 hours' notice.

  • Late cancellations or no-shows will result in the forfeiture of that session without a refund.

  • Rescheduling requests must be communicated directly and confirmed by the coach.

5. Client Commitment

At VIDA with Denise Ramos, coaching is a collaborative journey. To make the most of our time together, here’s how you can get the most value from your sessions:

  • Arrive on time and with an open mind

  • Be honest and open about your goals, challenges, and insights

  • Take small, meaningful steps between sessions that support your growth

  • Respect the safe and confidential space we’ve created together

This process is about you, and I’m here to walk beside you as you move forward—one step at a time.

6. Disclaimer

By purchasing coaching services from VIDA with Denise Ramos, you acknowledge that you are voluntarily participating and are solely responsible for your decisions, actions, and outcomes resulting from the coaching process.